Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the product must be unused and in the same condition in which you received it. It must be returned in its original box with every component, accessory, manual, part, insert, and item of packaging included. You’ll also need the receipt or proof of purchase. Returns with missing items or components will be denied.

To start a return, you can contact us at hello@theunclog.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@theunclog.com.

Return shipping costs
Customers are responsible for all costs of returning an item. Unclog does not provide prepaid return shipping labels and will not reimburse or credit any return shipping charges. Original shipping charges, including expedited shipping charges, are non-refundable and will not be included in the refund. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed. Unclog is not responsible for a return package that is lost, stolen, misdirected, or damaged before it is delivered to the return address below.

Return address and package information
After receiving return authorization, send approved returns to:

Unclog
1007 S 12th Street
Watertown, WI 53094

Include a copy of your packing slip or a note inside the package containing:

• Your full name and return mailing address
• Your order number
• The email address and phone number associated with the order
• The item or items being returned and the reason for the return
• Your return authorization or support reference, if one was provided

Do not include payment-card numbers or other sensitive financial information in the package.

Warranty claims
Warranty claims are handled through a separate review and authorization process and are not ordinary returns under the 30-day return policy. Contact hello@theunclog.com before sending a unit for warranty evaluation. We will inspect the unit to determine whether the reported issue is covered and what remedy, if any, applies under the warranty.

Damages and issues
Please inspect your order when it arrives. Products damaged after delivery through misuse, accident, improper handling, improper installation, alteration, or other customer-caused damage are not eligible for return. If you believe a unit is defective, contact us before sending it back. We will inspect an authorized returned unit to determine whether a defect is present and whether the matter qualifies for a return, refund, or warranty remedy. If we shipped the wrong item or made another error with your order, contact us and we will make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@theunclog.com.